Service Satisfaction Software

Custom software development and tailored solutions are created entirely based on the specific needs and requirements defined by the client.

With Gusto Service Satisfaction Software, a comprehensive business automation system is provided. It includes technical service management, user panel, surveys, gift selection, raffle system, main admin, sub-admins, service users, general users, and detailed reporting functionalities.

Modules and Applications within the Service Satisfaction Software:

Admin Module:

• Full control over the entire system

• Ability to create authorized service providers

• Ability to update or delete created services

• Option to track consignments within services

• Real-time monitoring of service operations

• Generating reports for all service activities

• Viewing service data through visual graphs

• Accessing statistical data regarding service operations

• Reporting customer requests and complaints

• Archiving created service forms

• Viewing any requested service form when needed

• Generating category-based reports

• Generating product-based reports

• Reporting how often a customer has brought a specific product in for service

• Viewing customer service appointment plans

• Monitoring service capacity and utilization rates

• Creating and publishing custom surveys

• Updating existing surveys

• Viewing survey results in real-time

• Generating detailed reports on survey results

• Tracking survey data through graphs

• Automatically initiating a raffle system for survey participants

• Reporting the list of winners

• Reporting backup winners

• Establishing a gift point system

• Defining percentage-based values for gift points

• Option to update defined percentages

• Creating a list of available gifts

• Updating the gift list anytime

• Viewing and reporting on selected customer gifts

• Accessing the list of all customers

• Sending SMS messages via the integrated Gusto SMS system

Sub-User Service Module:

• Login with a username and password

• Monitor appointments made by customers

• Fill out service forms requested by the central office

• Option to upload photos

• Upload completed service forms directly through the system

Customer Module:

• Fill out post-service satisfaction surveys

• Submit requests, complaints, or suggestions at any time

• Create a username and password to register

• Option to register via Facebook

• View service history and operations performed

• Track the warranty periods of purchased products

• Redeem gift points for desired products

• Request service appointments